Responsible Gaming at kc22

Our Commitment to Responsible Gaming

At kc22, responsible gaming is not just a policy checkbox — it is a core part of how we operate. We serve Bangladesh's online gaming community with the firm belief that entertainment must never come at the cost of a player's financial stability, mental health, or personal relationships.

We have built a suite of practical tools — deposit limits, session time-outs, and self-exclusion options — so every player on kc22 can set boundaries that match their lifestyle. These tools are available directly through our customer support team and can be activated quickly upon request.

Playing at kc22 should be an enjoyable leisure activity. If gambling ever stops feeling like entertainment and starts to feel like a necessity, we urge you to use the tools below or reach out to our support team immediately. You are never alone in this.

Age Verification — 21+ Strictly Enforced

kc22 operates exclusively for adults aged 21 and above. This is not merely a recommendation — it is a strict platform requirement enforced at account registration and periodically thereafter.

If we have reason to believe an account is being used by someone under the age of 21, we will suspend that account immediately pending a full identity review. We may request any of the following documents to confirm a player's age:

• National ID card (NID) issued by the Bangladesh Election Commission
• Valid passport showing date of birth
• Bangladesh Birth Registration Certificate in combination with a secondary photo ID

Self-Exclusion — Take a Break When You Need It

Self-exclusion is the most powerful protective measure kc22 offers. When you choose to self-exclude, your account is locked and you will be unable to log in, place bets, or make deposits for the chosen exclusion period.

We offer the following self-exclusion durations. Contact our support team to activate any of these options immediately:

• Short-term: 30-day cooling-off period — ideal if you feel you need a brief pause
• Medium-term: 90-day or 180-day suspension — for players who want a longer break
• Permanent exclusion: indefinite account closure — cannot be reversed once applied

Deposit Limits — Stay in Control of Your Budget

Setting a deposit limit is one of the most practical steps any responsible player can take. On kc22, you can request daily, weekly, or monthly deposit caps in Bangladeshi Taka (BDT). Once set, these limits prevent you from depositing beyond your chosen threshold — no matter which payment method (bKash, Nagad, Rocket, or Upay) you use.

Reducing a deposit limit takes effect immediately. If you request an increase to an existing limit, a mandatory cooling-off period applies before the higher limit becomes active — this protects impulsive decisions made in the heat of the moment. Contact support at [email protected] to set or adjust your limits.

Time-Out — Pause Without Permanently Closing Your Account

A time-out is a shorter, reversible break designed for players who want to step back temporarily without committing to a full self-exclusion. During a time-out, your account is inactive — you cannot log in, bet, or deposit — but your data and any eligible balance are safely preserved.

Available time-out durations on kc22 are 24 hours, 7 days, and 30 days. To request a time-out, simply contact our customer support team via email and your account will be paused within a short processing window. After the time-out period expires, you may choose to resume play or request an extension.

Recognising Problem Gambling — Know the Warning Signs

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. kc22 encourages all players to regularly check in with themselves. The following warning signs may indicate that gambling is moving beyond healthy entertainment:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Feeling anxious, irritable, or restless when unable to gamble
• Hiding gambling activity from family members, friends, or colleagues
• Borrowing money or selling possessions to fund gambling activity
• Neglecting work, studies, family responsibilities, or personal health because of gambling

If you recognise any of these signs in yourself or someone you know, please act now. Contact kc22 support to activate a protective tool, or speak to a trusted person in your life. Early action makes a significant difference.

Responsible Gaming — Common Questions